xThere are no stupid questions. Only questions that reveal what you haven't documented yet. Every time a user asks something that seems obvious, that's not their failure. That's your documentation gap. Write it down. Fix it.
A British IPTV reseller who keeps a file of "obvious" questions builds a better welcome guide over time. The IPTV reseller panel doesn't know what confuses users. Only users know. And they tell you every time they ask a question. Listen.
Let me explain what goes in the stupid questions file. "How do I turn on subtitles?" "What does 'connection failed' mean?" "Why does my screen say 'no information'?" "Can I watch on two devices?" Every question that makes you think "but it's obvious" is actually a gap in your communication.
A real example. A reseller in Oxford got the same question about EPG setup 15 times in one month. Each time, he thought "it's in the welcome guide." He checked the guide. It was there. But it was buried in paragraph 7. He moved it to paragraph 1 with a screenshot. Questions dropped to zero.
What actually works is treating every repeated question as a documentation failure. An IPTV reseller UK who fixes the source of the question instead of just answering it builds systems that scale. A British IPTV reseller who just answers the same question forever stays small.
In most cases, your IPTV reseller panel is not the source of confusion. Your communication is. The stupid questions file helps you see where.